January 2008, Volume 24
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carsgameface.com
For Cars.com and our dealers, 2008 marks a game-changing year. Visit CarsGameFace.com to learn about what we’re doing to drive more traffic than ever before to your store. Then take a look at our playbook to get ready for the rush.
DealerADvantage LIVE
A Matter of Trust
Driving Sales with Online Buyers
Friday, February. 15, Noon ET

To win over the internet customer, you must pay attention to a wide range of factors. We’ll discuss how you can give shoppers a compelling reason to click on your listings through competitive pricing, multiple pictures, video and selling points that tell buyers what's special about both the car and doing business at your store.

Enroll Now!

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New Year, New Sales?

Fast Facts
95% of Cars.com shoppers feel that the internet is important in helping with the vehicle shopping process.
* Impulse Research: Cars.com Survey 2008
Tips and Techniques
Setting the Lead Limit
You Can’t Close What You Can't Manage
With respect to inquiries from new- and used-car shoppers, is there such a thing as too many? The answer may be yes, a recent internal review by Asbury Automotive Group found. Read more to find out if you can close more sales with fewer leads.

Getting More Out of New-Car Leads
How You Acquire, Manage New-Car Leads Determines the Sale

Whether you’re planning to start buying new-car leads or drive additional performance from your existing program, your success essentially hinges on two points: where you purchase the leads and how you manage them. Effectively working with new-car shoppers not only helps you close more new-car sales, but it also can boost sales in your used- and certified used-car departments. Now that we have your attention, let’s look at how to get started.

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Price to Sell
Setting a Pricing Policy Allows You to Quickly, Consistently Manage Quote Requests

Click for bioWhether your store sells new or used cars — or both — the time to determine how to respond to price requests is before your phone rings or emails land in your inbox. Defining this strategy and consistently executing it allows you to provide the information prospects want and puts you on the path to building rapport. Read more to find out why your store needs a pricing response strategy and how you can implement one.

· Learn more
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Setting the Lead Limit
You Can’t Close What You Can't Manage

With respect to inquiries from new- and used-car shoppers, is there such a thing as too many? The answer may be yes, a recent internal review by Asbury Automotive Group found. Read more to find out if you can close more sales with fewer leads.

· Learn more
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Four Questions for DMS Providers
If you're looking to replace your current dealer management system vendor, get ready for an extensive and time-consuming process.
· Learn more
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Just Promoted to Internet Manager? What to Do First!
Congratulations to the new group of internet managers out there! You are embarking on an exciting adventure that will allow you to increase your income by serving the fastest growing segment of the automotive marketplace. Hopefully, you are excited about the opportunity and have a lot of energy to bring to the role. Regardless of what situation you walked into there are some important first steps you should take to ensure you have solid success now and in the future.
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Process Matters
How You Manage the Transaction Drives the Sale

While the car is the star of any sale, don't underestimate the role of process. In fact, your ability to follow the procedures you've outlined to work with car shoppers is often what keeps them on track to buy from you rather than your competitors. Let's take a look at a few of the most effective tips that helped dealers like you close more deals in 2007.
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Resolve to Sell
Setting Goals Helps You Get Down to Business in the New Year

Success in the car business is no accident. It reflects your hard work as a dedicated professional and your ability to define objectives, overcome obstacles and achieve your goals. With a new year around the corner, here are some resolutions that will keep you focused on business priorities and ready to drive the most out of your online sales program.
Best of DealerADvantage



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